How many old (platter) hard drives do you still have running in your office?

If any, they are degrading the productivity of the employees that are using them. Thereby effecting your bottom line. It would benefit your staff greatly to all be running on solid state hard drives (SSD). They boot and run much faster. Increasing productivity greatly! If a computer is not over 3 years old, we can clone the image from an existing platter drive over to a SSD in about an hour. When it boots up after, it will have all of the software and settings it had before.

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What defines a great IT professional in the small business world?

Many people believe that as long as you are good with computers, then you have what it takes to be a successful IT professional.  That’s not always the case.  At least not in the small business world anyway. After many years of working with small businesses, I have devised a formula for the qualities which an engineer must absolutely have in order to keep clients happy.  These are as follows: 1. Technical ability 2. People skills 3. Basic business sense 1. Technical Ability This is fairly obvious.  The engineer has to know their craft.  They need to be born with a general...

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Lets Talk Plainly…

A friend recently suggested that rather than talking so much “geek” to folks who are interested in my services, rather just speak plainly.  He was right… IT stands for Information Technology, but I like to think of it as ITP.  Information Technology & People. That’s what it’s really all about; People! People trying to use a tool that doesn’t always work right, but when it does it helps to make their business more successful. So here are some questions for you: Where is your pain when it comes to computers and technology? What are you frustrated with? What confuses you? What concerns...

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What is help desk procrastination?

Help desk procrastination occurs when an employee has a computer problem, but is too busy to pick up the phone and dial a call center.  Although frustrated, the user prefers to wait and live with the problem because it’s easier than the alternative. This should be particularly alarming to a business owner as the issue may be preventing them from doing the very job for which they are being paid. This phenomenon is very common within busy small businesses.  Is it happening in your office? We make contacting us fun through the building of personal relationships…

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Bad Day Scenario

Your data backup has been failing for 2-3 days because your current IT people haven’t been paying attention to it. The next morning a hacker or virus encrypts your data. Guess what? You and / or your staff has just lost 3 days of productivity. How will that effect your bottom line? Don’t let it happen to you! This kind of scenario does not happen with BYTE BALANCE because we take responsibility…

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