What is help desk procrastination?

Help desk procrastination occurs when an employee has a computer problem, but is too busy to pick up the phone and dial a call center.  Although frustrated, the user prefers to wait and live with the problem because it’s easier than the alternative.

This should be particularly alarming to a business owner as the issue may be preventing them from doing the very job for which they are being paid. This phenomenon is very common within busy small businesses.  Is it happening in your office?

We make contacting us fun through the building of personal relationships…

Leave a Reply

Your email address will not be published.